I recently moved house, further complicated by the fact that I was moving between health boards. For the first time in my life, in my forties, I found myself in the position of changing GP.
I registered with Balfron Medical Practice, and, a week after registration, attended my first appointment with my new GP. I have a number of ongoing health conditions, and need referrals to a number of services within the new board.
My new GP was patient, courteous, professional, polite, understanding, and welcoming. I received the medication I required, and my referrals were arranged, and I was scheduled for a blood test to monitor my conditions on an ongoing basis. The service I received was the very essence of person-centred care. It's a rare thing for me not to dread visiting my GP, but I feel that with this new surgery and GP, my fears will be allayed.
Reception
Waiting time
Staff attitude
Appointments
Medication
Introductions
Being listened to
Involved in decisions
Being given time
Doctor
Responses
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