"Thank you to Bernard the porter"

About: Kent & Canterbury Hospital / General surgery Queen Elizabeth The Queen Mother Hospital / General surgery

(as the patient),

I took myself into A & E via taxi one morning three months ago (september 2011) with severe stomach pains.

My care from the time i arrived until i was discharged much later in the day was excellent. In particular, a porter who wheeled me down to the scanning department and back again, and helped me later to locate a phone to ring my husband. I believe I heard another porter refer to his name as Bernard.

At a time when i was on my own and very frightened of what was wrong with me, his kindness, concern, calmness and professionalism was exactly what i needed at that particular time.

So well done to him. He obviously takes great care and pride in his job.

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Response from Steven Hams, Deputy Chief Nurse and Head of Quality, East Kent Hospitals University NHS Foundation Trust

Thank you for taking the time to provide us with your feedback. I am delighted that you had a positive experience and that our portering staff were kind and compassionate, it’s great to hear. I will pass on your comments to the portering staff who I know will be pleased with your feedback.

Thanks again for taking the time to provide us with your feedback, we very much appreciate it.

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