This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My consultant's approach to my care"

About: Western General Hospital / Oncology

(as the patient),

I was referred by my GP to the breast unit at the Western General in Edinburgh. I had a several physical examinations, 2 sets of mammograms and an ultrasound.  

I was then told I would be going downstairs for a biopsy and that I would be having a local anaesthetic. 

I had expected the consultant to run through the results of the investigations I had already had and give me some feedback.  I wanted to discuss them with those closest to me before deciding how to proceed. 

I explained that I preferred not to have a biopsy that day and that it would help me if they could share with me their reasons for recommending a biopsy.

I thought this was very reasonable question, but they seemed to be incensed by it. I was astonished by how angry they looked. They then stood up, strode to the centre of the room, started waving their arms and said: No! we'll discuss it after the biopsy

I didn't really know what to say, I was stunned. I took a deep breath and said I was just trying to get a better understanding of the situation.

They looked agitated, waved their arms again and said I would have surgery, be given tablets. And then I would be able to live a completely normal life.

I chose to make arrangements to be treated elsewhere as I felt that if they were so erratic when I was awake, I didn't want to be rendered unconscious and have them anywhere near me with a knife in their hand.

This is only one part of my experience of this consultant's behaviour.

Having made the choice to remove myself from the situation I was shocked a couple of months later when I started to have nightmares and panic attacks. I was very lucky that I knew how to access appropriate support to resolve the issues.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Catriona Rostron, Associate Nurse Director, Western General Hospital, NHS Lothian 5 years ago
Catriona Rostron
Associate Nurse Director, Western General Hospital,
NHS Lothian
Submitted on 24/08/2018 at 14:55
Published on Care Opinion at 15:20


Dear Asterias

I am so sorry that this was your experience. What you describe is not the standard of care we aspire to.

I would be really grateful if you could make contact with the Patient Experience Team on 0131 465 5658, so that we can understand better the experience you describe and provide feedback,

Many thanks

Catriona Rostron

Nurse Director

Western General Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Asterias (the patient)

Dear Catriona, Thank you for for your prompt and reassuring response. I will do as you suggest.

Kind regards

Asterias

Opinions
Next Response j
Previous Response k