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"Well done East Surrey"

About: East Surrey Hospital / Trauma and orthopaedics

I am a director of an Allied Health company in

Australia and a Physiotherapist.

My 79 year old mother was admitted to East Surrey Hospital.

The local GP failed to manage the problem and my father had no option but to call the ambulance.She was admitted and treated at East Surrey, the medical staff were amazing. She was diagnosed with a Staph infection in her spine.

She was admitted to the orthopaedic ward and looked after by a registrar.

I live in Australia and was next of kin, I was able to speak with the Doctor who reassured me and gave me regular updates about my mothers treatment and progress.

I thank East Surrey for employing such wonderful staff across the board, nurses. phyisio etc.

I was a long way from my mum but felt she was in the best place possible and receiving the best care.

Many thanks East Surrey

Claire

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 5 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 24/09/2018 at 17:18
Published on Care Opinion at 17:19


picture of Ian Mackenzie

Dear Claire

Firstly apologies for the delay in responding to your kind message.

We're very proud of all our staff and the service they provide so its great to read a story such as yours. I'm sure it must have been difficult for you being so far away but I'm pleased that you felt she was well looked after.

Many thanks for taking the time to post your story

Kind regards

Ian

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