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Good therapy and service PTSD

Posted By A better me

"Good therapy and service PTSD"

About: Inclusion Matters Wirral

(as a service user),

Therapy with Emily. Made such a difference to my thinking. All staff encountered were really friendly. It's a service which seems to have patients interest at heart. I can say that my experience, having previously experienced bad therapy sometime ago, was a really good one. Led by Emily who took her time with me and helped me understand my situation. Life changing. I feel I can go forward in life with what the service gave me. I feel at peace. Thank you inclusion matters and Emily.

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Responses

Response from Michelle Paton, Clinical Team Manager / High Intensity Therapist, Inclusion Matters Wirral 5 years ago
Michelle Paton
Clinical Team Manager / High Intensity Therapist,
Inclusion Matters Wirral

Submitted on 28/08/2018 at 10:25
Published on Care Opinion at 11:09

Dear A Better Me. Thank you for providing us with feedback. I'm really glad that the service has helped you change your thinking, and that your experience of therapy was a positive one. At Inclusion Matters, we do have our patients interests as a priority, and aim to provide the best service possible. Good luck with everything in your future.

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Update posted by A better me (a service user)

Nice response thank you. A good organisation doing its best under difficult constrains and time scales. Waiting list are long so would be difficult if you are desperate for urgent help but they seem to be always willing to take a phone call and expain when there are delays or answer queries and listen.

Response from Michelle Paton, Clinical Team Manager / High Intensity Therapist, Inclusion Matters Wirral 5 years ago
Michelle Paton
Clinical Team Manager / High Intensity Therapist,
Inclusion Matters Wirral

Submitted on 29/08/2018 at 12:30
Published on Care Opinion at 14:42

Thank you again for your response, A better me. We have been working hard on our waiting lists, and patients will now be seen within 6 weeks of their assessment. And, like you said, we are always at te end of a phone to answer any queries.

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