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Very understanding

Story from nhs.uk

"Very understanding"

About: Royal Blackburn Hospital / Accident and emergency

Had to visit the A&E because of extreme pain due to Rheumatoid Arthritis which my usual medications failed to relieve.

The triage nurse was great, reallly ‘got it’. Not everyone, even medical staff, understands RA.

Got the treatment I needed and the wait was not too long (though it seemed ages).

Thank you all you are great.

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 24/08/2018 at 08:14
Published on nhs.uk at 09:05

Thank you for taking the time to tell us about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital following extreme pain due to Rheumatoid Arthritis.

It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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