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Double handling of system

Story from nhs.uk

"Double handling of system"

About: Newcastle Dental Hospital

Arrived at 2 minutes passed opening time of 8am to face a non customer service receptionist. Given a number and told to sit in waiting area. Each patient was called after long wait to fill in a medical form then return to reception desk.Why aren't the forms issued at arrival to save double handling? Waited 2 hours to see disinterested dentist who did quick fix on broken tooth and advised to go to dentist. Had to ask what treatment would be recommended by dentist and how soon I would need to have work done. Wouldn't recommend the hassle of using this supposed service.

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Responses

Response from Newcastle Dental Hospital 5 years ago
Newcastle Dental Hospital

Submitted on 10/09/2018 at 14:17
Published on nhs.uk at 15:05

Thank you for taking the time to leave your feedback regarding your recent visit to the Dental Hospital, Newcastle Hospitals. We have forwarded to the directorate concerned, who will share with the staff involved.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or patient.relations@nuth.co.uk with your contact details and they will be able to coordinate with the Directorate to review your experience.

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