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Care Opinion

Outstanding level of customer service

Posted By Chick2018

"Outstanding level of customer service"

About: University Hospital Wishaw / Day Surgery

(as the patient),

High standard of cleanliness.

Outstanding level of customer service.

Management should notice that all staff involved are excellent.

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Responses

Response from Lynne Linden, Charge Nurse, Day Surgery / Endoscopy, University Hospital Wishaw 5 years ago
Lynne Linden
Charge Nurse, Day Surgery / Endoscopy,
University Hospital Wishaw

Submitted on 22/08/2018 at 14:23
Published on Care Opinion at 15:32

picture of Lynne Linden

Dear Chick2018, thank you for taking the time to post your lovely comments on Care Opinion.

Our Domestic Staff are very much part of our team and as a team we take great pride in the cleanliness and tidiness of our unit, I will ensure these comments are passed on.

The staff will be delighted to hear that you were happy with your care and I am confident that senior management are aware how excellent we are!

I hope your recovery is going well.

Kind regards, Lynne.

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Response from Rhona Dunsmore, General Manager, Serco 5 years ago
Rhona Dunsmore
General Manager,
Serco

Submitted on 22/08/2018 at 14:40
Published on Care Opinion at 15:33

picture of Rhona Dunsmore

Thank you very much for letting us know about your recent experience in Day Surgery at University Hospital Wishaw. I oversee the Domestic service and I am delighted that the hard work and dedication of our staff has been recognised. I will make sure I pass on your feedback to the Domestic Team. Thanks again for taking the time to send us this compliment and I hope you are recovering well.

Kind Regards

Rhona (Serco Soft Servcies General Manager)

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