This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Most really good but no of trust in patients'..."

About: Friends Road Medical Practice

I am one of those people that research everything, sometimes a little bit obsessive about understanding my symptoms. I went through a period of very severe anxiety, and have tried propranolol but it literally had no effect at all. My GP would not prescribe diazepam because people build tolerances over time. But I had done my research and found a number of people questioning it's addictiveness when used therapeutically rather than recreationally. But the GP wasn't having any of it. I get that without having to live with crippling anxiety it may not make sense or perhaps many patients abuse it to fall asleep at night or whatever.

So I ended up going private and got the medication repeatedly for about a year. In that time I went from 1mg to 2mg. Then stopped. I felt no withdrawal or even any need to take it again except for panic attacks.

Lately I have had a lot of inflamation in my joints. So again I did my research on possible causes (B12 deficiency, diabetes, arthritis are likely causes). I also read about foods that contribute to inflamation and a couple of nutrionists mentioned some nuts, particularly almonds, can exacerbate this type of pain. Let me say I love snacking on nuts, and yes, mostly almonds! I still don't have a diagnosis as I guess there was nothing in my blood test otherwise they would have called me and let me know. But I've been trying eliminating various things from my diet and it has helped. But I can tell you the GP 100% did believe that foods could contribute to joint pain.

I'm an intelligent and well-educated person. I did a degree which required a lot of research, so I feel fairly comfortable in libraries, both online and physical, looking up articles. It was very disheartening that the GP 1) wouldn't believe me that people suffering from severe anxiety don't crave benzodiazepines once the symptoms subside or 2) some foods can contribute / trigger joint pain. You sort of come away feeling belittled and hating yourself for spending so much time reading and researching your symptoms and being intelligent in general. I don't know if there are people who lie or if GPs have knee-jerk reactions to self-diagnosis, but both times I left feeling utterly invalidated and depressed.

Beyond the inherent disbelief of patients' opinions, I do have to say everyone there is very friendly and helpful and patient. If you're not one for trying to offer insight, it is genuinely a first-rate surgery.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Friends Road Medical Practice 5 years ago
Friends Road Medical Practice
Submitted on 23/08/2018 at 16:54
Published on nhs.uk at 19:06


Dear Anonymous,

Firstly, I am pleased that you feel that everyone at the practice is friendly and helpful.

I know that the Team do try hard, in often very difficult and pressurised situations, to meet the needs of the patients that we serve.

I would however, like to say how very sorry I am to read your comments regarding a number of issues that are clearly causing you concern.

I am truly sorry if you felt that your personal opinions regarding your self-diagnosis were being dismissed and for this I can only apologise.

Given however, that many of the points that you have raised are of a clinical nature, I feel that it would not be inappropriate to try to address these in this response.

I do however, want to assure you that we are taking your comments seriously and these have already been discussed internally with the Team.

I would like to offer you the opportunity to come back in and see one of the GPs to talk through your concerns as we would like to ensure that you feel that you are receiving the best possible care that we can provide.

I would also be happy to discuss your experience with you in more detail and if this would be helpful please feel free to contact the practice, mentioning your NHS Choices comment and ask to speak to me or in my absence, Mary Mitchell, Operations Manager.

Once again, please accept my sincere apologies.

Kind regards

Karen Northwood

Managing Partner

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k