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Rude consultant, didn't listen!

Story from nhs.uk

"Rude consultant, didn't listen!"

About: University Hospital Of North Durham / Neurology

I attended this hospital for an outpatients appointment, consultant was rude, didn't listen, didn't ask any questions about my symptoms.

Told me there was nothing wrong despite numerous symptoms- shouted at me when I said he hadn't listened to all my symptoms.

I complained to staff they said they would speak to consultant and phone me back- they phoned and said they didn't employ this doctor so couldn't do anything and to complain to the hospital that actually employed him.

Awful consultant - a complete waste of my time - and hospital have done nothing about my complaint!

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Responses

Response from University Hospital Of North Durham 5 years ago
University Hospital Of North Durham

Submitted on 16/10/2018 at 11:13
Published on nhs.uk at 12:06

Thank you for providing feedback on your recent visit.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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