"frustration"

Let me put you in the picture - my daughter has Aspergers Syndrome and suffers from anxiety ....she had a cataract operation on Tuesday 17th July ....... the staff and unit were wonderful and addressed her needs - she had a GA because of her challenges in life - all went well.

She should have had a follow up telephone call the next day to check if things were going to plan and follow up appointment 6 weeks later............We have had 3 appointments now for December - on enquiring the delay I was told there was nothing sooner - I asked if my daughter could be put on the cancellation list for a nearer appointment - only to be told they did not keep one - but the cancellation appointments were used and filled - by whom - those lucky enough to be in the system at the time!!!!!!

I could phone up on the off chance ......................having worked for the NHS for a number of years I am appalled at the treatment we are receiving....... is there any answer to my frustration ????