This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Fab staff in a jewel department"

About: St Albans City Hospital

What a useful service this is. Although one sometimes has to wait an hour or two due to surge in demand, the staff are always friendly, efficient and professional.

My only complaint is about the quality of some of the patients. I encountered a fantastic radiographer recently, thoroughly professional, polite and caring, who has been subject to abuse. Indeed one patient refused to be treated by her, insisting on someone different. How admirable that staff remain calm and professional when confronted by such shamefully ungrateful behaviour.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from St Albans City Hospital 5 years ago
St Albans City Hospital
Submitted on 15/10/2018 at 16:19
Published on nhs.uk at 17:06


Thank you for taking the time to provide this feedback. We are pleased that our staff continue to be professional at all times, whilst simultaneously providing considerate care. We shall pass your kind words onto the Minor Injuries unit.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k