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"Extreme anxiety in hospital settings"

About: University Hospital Wishaw / Day Surgery

(as a service user),

received amazing care from start to finish recently.   I suffer from extreme anxiety in hospital settings.   the receptionist immediately recognised the state I was in and phoned through to the nurses who came for me immediately. all staff introduced themselves to me but  I don't remember names due to the state I was in but the poor nurse who was on her first day back from holiday went out of her way to help me. words that come to mind are caring concerned compassionate understanding.   when the anaesthetist stepped into the room his very presence and manner made me feel safe.   he wasn't fazed by my bazaar behaviour due to anxiety indeed he told me there was no need to apologise.   he explained things to me asked how he could help me and reassured me I was very safe.   the nurse who came to take me to theatre was equally professional and compassionate. Mr ben-Younes didn't do my original surgery but has stepped in to try and find out what has went wrong  since  surgery. to him I apologise I truly appreciate you are trying to help me but I might not convey this to you as I am terrified of hospitals doctors tests etc 

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Responses

Response from Lynne Linden, Charge Nurse, Day Surgery / Endoscopy, University Hospital Wishaw 5 years ago
Lynne Linden
Charge Nurse, Day Surgery / Endoscopy,
University Hospital Wishaw
Submitted on 24/08/2018 at 13:27
Published on Care Opinion at 14:12


picture of Lynne Linden

Dear jacdoc, thank you so much for taking the time to post such lovely feedback on Care Opinion following what was clearly a very anxious time for you. Our Day Surgery team strive to deliver excellent person centred care and will be delighted to hear that you felt they were caring, compassionate and understanding during your time with us.

I hope you are recovering well at home.

Kind regards, Lynne.

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