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"Felt I was getting the best care"

About: Dumfries & Galloway Royal Infirmary / Day Surgery

(as a service user),

As my gallbladder removal surgery was very short notice (I got a cancellation)I arrived for my surgery feeling very scared and anxious. The nurses were so kind and helped me feel calmer. I liked the way everyone introduced themselves and I felt comfortable asking them questions. Waking in recovery I was in terrible pain but the nurse quickly administered pain relief. I was transferred to the short stay ward on the bed. All the staff who worked on the ward were brilliant. My stats were checked regularly so I felt I was getting the best care.

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Responses

Response from Annette Finnigan, Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate, NHS Dumfries and Galloway 5 years ago
Annette Finnigan
Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate,
NHS Dumfries and Galloway

I am a Senior Patient Experience & Safety Officer for Acute and Diagnostic Services

Submitted on 21/08/2018 at 08:40
Published on Care Opinion at 10:22


Dear Maukatt,

Thank you for taking the time to share your story with us. I am pleased to hear that your experience was so positive and I am sure that the teams will be delighted to hear your kind words.

I wish you a speedy recovery.

Kind Regards,

Annette

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