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Brilliant service

Story from nhs.uk

"Brilliant service"

About: The Stonebridge Practice

The receptionist are always very friendly and helpful. Waiting time for consultations is always very short in my experience. Doctors are considerate and patient, always taking the time to explain things in detail. Communication with he practice is very effective which helps ensure I’m always up to date with all my repeat tests and treatments.

Getting an appointment is simple and straightforward. I always feel welcome and well attended to.

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Responses

Response from The Stonebridge Practice 5 years ago
The Stonebridge Practice

Submitted on 21/08/2018 at 10:06
Published on nhs.uk at 11:05

Dear Patient, I am delighted you receive good customer service from the receptionists. The doctors strive to communicate with patients effectively and endeavour to make the patient journey a seamless experience. We appreciate you taking the time to share the experience you had when booking appointments and attending the surgery. Your comments are important to us and will be shared with the team.

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