This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"No appointment"

About: The Calverton Practice

I have suffered with severe depression and anxiety for about 23 years. In April 2016 I had a slow heart rate but had no contact from my GP. I then saw another GP who made a referral and confirmed I would be ok to go on holiday. I spent 4 days in hospital whilst away. I then collapsed in the street with a heart rate of 25, which led to a pacemaker being fitted. The day after the operation I reported I still felt dizzy but was told it would settle down. This always happen to mental health patients, the attitude seems to be “there there dear it’s just your nerves”. I began taking my own blood pressure readings and showed very low, marked differences from sitting to standing. Armed with my readings I saw yet another GP but this time she showed concern and referred me to cardiology and neurology. After tests and examinations I was diagnosed with Multiple System Atrophy. This is a very rare, terminal condition with no treatment. Most doctors haven’t heard of it, don’t know anything about it and refuse to make themselves aware. If I need to go to the GP I have to explain the condition and then my time is up. They will only deal with one problem per appointment so I have to make another appointment in 3or 4 weeks time and suffer in the meantime. An example is when I went for my flu jab I asked about a pneumonia vaccination because MSA patients are prone to it. The nurse said she’d let me know but she didn’t. The next GP appointment I asked again she said she’d look it up - she didn’t. So I wrote a snotty letter to the practice manager, she wrote one back but I did get the vaccination. I’m now having problems with swallowing and asked for meds in Liquid or crushable form. It took one GP and 3 pharmacist calls to do it.

Today the pharmacist rang re a meds review regarding the Royal Hallamshire at Sheffield.

Today is 15-08-2018 and my appointment is 25-09-2019. 6 weeks is a very long time for an appointment. Either it is such low priority that it's not worth my time, or they are unaware that I have one terminal condition and one very debilitating condition. I’ve had enough fighting and explaining, I just give up.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Calverton Practice 5 years ago
The Calverton Practice
Submitted on 17/09/2018 at 10:08
Published on nhs.uk at 11:05


We are sorry your experiences do not seem to mirror those of other patients feeding back recently. As you have stated, a complaint made has previously been dealt with through our formal practice complaints procedure and we hope that has to some degree been helpful. As we are sure you are aware there are many options for contacting us so if an arranged appointment or telephone consultation seems too far away for your needs, you do have the option of a sooner appointment with another health care professional or using our same day triage service. We regret your delay but sadly we are not immune from the immense pressures the NHS currently finds itself under.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k