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"Care pre & post Day Surgery"

About: Queen Margaret Hospital / Day Surgery

(as a volunteer/advocate),

After my pre surgery assessment which was very thorough & pleasant, I was admitted to Queen Margaret Day Hospital on for removal of a fairly large Lipoma on my back. The admission Nurses were very friendly but professional & all documentation was carried out efficiently & easily. My consultation with The Anaesthetist, was again friendly & professional, I was able to relay my fears re anaesthesia & was re assured in every  way & felt at ease. Whilst  in the anti room, The Anaesthetist was again very gentle & ensured that I was placed in a position that was comfortable for me. When taken back to the ward the Consultant Surgeon visited & informed me of  the procedure he carried out. 

all Theatre & Ward Staff were kindness personified & being a retired nurse of practicing  for  45 years I so appreciated the complete professionalism given to me. In this year of the 70th anniversary of the NHS I commend all who worked & work in the NHS. I myself have immense pride in my profession. Thank you all. 

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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 5 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife
Submitted on 20/08/2018 at 16:05
Published on Care Opinion at 17:06


picture of Nola Cassidy

Dear Jassand

Thank you for taking the time to post feedback in Care Opinion, I'm glad to see that you were treated with complete professionalism, that you were able to share your fears and be reassured and that you were well informed. I'm sure you have seen lots of changes over the years but essentially the patient remains at the centre of the organisation. I too have pride in my profession and the day surgery team and I'm glad you had a positive experience in the unit. I will share your comments with the team and wish you well in your recovery

Kind Regards

Nola

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