This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Hospital stay following surgery"

About: Dumfries & Galloway Royal Infirmary / General Surgery

(as a service user),

I was admitted into hospital with my gallbladder and had to undergo surgery to have it removed.  During my stay the staff in both the wards and in theatre were fantastic. 

The staff nurse who was with me in recovery made sure my pain was under control and helped me feel more relaxed by chatting with me and showing a genuine interest in me. He was a very calming presence.  The staff on D9 were kind and attentive and ensured I was comfortable . The consultant who performed my surgery had a lovely manner about him and really helped me feel reassured. 

The staff in theatre from anestheatist to the nurses were all bright and warm and really put me at ease. 

As a nurse myself it's always difficult putting yourself and the hands of others and it's easy to be critical or pick faults , but I honestly couldn't fault any of it . To top it off the new hospital was lovely and made my whole experience even better 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Annette Finnigan, Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate, NHS Dumfries and Galloway 5 years ago
Annette Finnigan
Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate,
NHS Dumfries and Galloway

I am a Senior Patient Experience & Safety Officer for Acute and Diagnostic Services

Submitted on 20/08/2018 at 14:43
Published on Care Opinion at 17:04


Dear Ash79,

Thank you for taking the time to share your positive experience with us. Your story will be shared with the teams who will be delighted to hear your kind words.

I wish you well in your recovery.

Kind Regards,

Annette

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k