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"Waste of time"

About: Westmoreland GP Centre

Had 3 appointments regarding a lump on my face. Was given a course of antibiotics twice which had no effect other than to upset my stomach and prolong a cold/cough I had. On the third visit, was given nothing but told would refer to a dermatologist to see what course of action. After ringing twice the following day - the second time getting told by a receptionist that a secretary would probably do it and didn’t know when (couldn’t care less attitude) - was rung back by the doctor who had seen me the last time to be told that in the clinic meeting, it had been decided by them to wait a further 6 weeks to see if it changed. After explaining I didn’t want to wait the 6 weeks as the lump was very noticeable and embarrassing, I was told that it was decided by them it was the best course of action! It might be for them who don’t have it, but not for me!

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Responses

Response from Westmoreland GP Centre 5 years ago
Westmoreland GP Centre
Submitted on 07/03/2019 at 15:26
Published on nhs.uk at 16:06


Dear Patient,

Apologies for the delayed response, I have not received a notification regarding your comment.

I am very sorry to hear that you are not happy with regards to the clinical decision made. Please do contact me at the practice at your earliest convenience if you still have concerns.

Kindest regards

Practice Manager

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