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X-ray department closing time

Story from nhs.uk

"X-ray department closing time"

About: Bridgwater Community Hospital

If you have a small child who has hurt their arm don’t go here as it seems the x-ray staff clock off at 5 o’clock on the dot and refuse to provide care for patients. This place is supposed to be a minor injuries unit but fail to provide the basic services that are required to assist tax paying patients the basic care and treatment they need. Another disgusting embarrassment of the NHS

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Responses

Response from Lucy Nicholls, Inclusion Manager, Somerset Partnership NHS Foundation Trust 5 years ago
Lucy Nicholls
Inclusion Manager,
Somerset Partnership NHS Foundation Trust

All things around equality, inclusion, diversity and access for patients and staff.

Submitted on 16/08/2018 at 10:18
Published on Care Opinion at 11:11

picture of Lucy Nicholls

Hello,

I'm sorry that you were unable to have an x-ray when you needed it for your child. Minor Injury Units do not all have x-ray services on the same site, and the x-ray units are not open for the long hours that MIUs are open for. The opening hours for both services are clarified on our website Minor Injuries Service page.

Our Minor Injuries services are open for long hours - some of them 24 hours a day - but we are unable to have x-ray staff available for all of these hours. X-ray services are staffed by specialist radiographers and it would not be practical or possible to keep those x-ray services open for the long hours that MIUs are open for, when they would not be in use all that time, if at all.

If the specialist Nurse at the Minor Injury service says that you need an x-ray during the hours that the service isn't available, you are usually advised to come back as soon as the service is open so that you can have the x-ray, and the nurse will advice on how to manage your injury in the meantime.

I appreciate that it is frustrating when you cannot have all of these services at the same time, particularly when you are looking after a poorly child. I'm sorry that you found this frustrating but I hope that the above explains the different services and the way that they work together.

I hope that your child is on the mend and feeling better very soon.

Best wishes,

LUCY

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Response from Lucy Nicholls, Inclusion Manager, Somerset Partnership NHS Foundation Trust 5 years ago
We have made a change
Lucy Nicholls
Inclusion Manager,
Somerset Partnership NHS Foundation Trust

All things around equality, inclusion, diversity and access for patients and staff.

Submitted on 24/08/2018 at 16:14
Published on Care Opinion at 16:24

picture of Lucy Nicholls

Hello,

Just to follow up this story, we've made it really clear on our rolling displays that the x-ray service closes at 5pm. Hopefully this will help clarify how the different services work, and avoid any confusion for waiting patients.

Thank you again for leaving your feedback.

Kind regards,

LUCY

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