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Excellent patient care from Ward 23

Story from nhs.uk

"Excellent patient care from Ward 23"

About: Royal Bournemouth General Hospital / Cardiology

I attended Bournemouth Hospital Ward 23 ( 14/08/18 afternoon) for a implant removal procedure and I really must congratulate and thank the staff for excellent care and service, From the moment I arrived I was treated with respect, courtesy, and a great friendly welcome. The whole experience was totally professional and customer focussed. Well done to all the team the nurses, theatre team and surgeon, you demonstrated and delivered a service that the NHS should be proud of - well done and thank you. Please ensure all the team involved in my care gets to see this review - there professionalism deserves to be recognised and appreciated -

Andy

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Response from Patient Engagement and Clinical Liaison, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust 5 years ago
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Submitted on 15/08/2018 at 09:20
Published on Care Opinion at 09:57

Dear Andy

Many thanks for your feedback about ward 23 and the excellent service you received during a recent procedure.

It is always rewarding to hear when a service we provide is so greatly appreciated by the patients we serve and we will definitely share your kind comments with the team looking after you.

Respect, courtesy, friendly welcome and professionalism are all key aspects of good customer service and we are pleased to hear that the team looking after you managed to deliver on all these attributes along with providing excellent care and treatment in removing your implant for you.

We wish you a speedy recovery from the procedure and soon back to ‘normal life’ for you.

Regards

Patient Experience Team
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