It is now impossible to get an appointment to see a doctor on the day you ring up. This is since online booking has been implemented and afternoon appointments have been booked in the morning. The usual scenario is that you ring on the dot of 8am. It is permanently engaged for 30 minutes, by which time all the day's appointments have gone.
Two health care professionals told my husband he needed to be seen the same day for a problem with his eye. There were no appointments available and he was told to ring back the next day. The receptionist said he did not qualify for a telephone consultation. A complaint to the practice manager procured one of these and a GP rang. She declined to see him and said he should go to the Eye Hospital. He went there to be told it should have been dealt with by the GP.
My own 6-monthly blood tests are a year overdue. I simply cannot be bothered with all the hassle of making an appointment now and am actively seeking to change doctors. This surgery used to be superb. Now I fear for my family if ever they need to see someone urgently.
I strongly object to having to tell someone other than a doctor - i.e. an unqualified receptionist, what is wrong with me, and for them to decide if I am to be allowed an appointment. This is a disaster waiting to happen. The date below is not accurate, since a GP refused to see my husband. However, it is the month the incident took place.
"Really gone downhill"
About: The Milton Surgery The Milton Surgery Weston-Super-Mare BS22 8AG
Posted via nhs.uk
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