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An implied missed appointment

Posted By locallad

"An implied missed appointment"

About: General practices in Lanarkshire

(as a service user),

My husband received a letter from the Woodstock Medical Centre implying that he had missed an appointment. He felt distressed, anxious and upset.

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Responses

Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS, NHS Lanarkshire 5 years ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS,
NHS Lanarkshire

Submitted on 14/08/2018 at 15:40
Published on Care Opinion on 15/08/2018 at 09:46

picture of Laura Jack

Dear locallad,

Thanks for getting in touch, however I'm sorry to read about your experience with your local GP Practice. GP's are independent contractors and as such are responsible for reviewing and responding to any concerns someone might have about their services.

I would be more than happy to send your feedback directly to the practice manager at Woodstock and ask them to get in touch with you to discuss. If this is something you would like to progress you can contact me via telephone or email using the details below.

Email: patientaffairs.primarycare@lanarkshire.scot.nhs.uk

Tel: 01698 858 321

Thanks again,

Laura

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