"Disappointed .111 service. Poor also."

Unable to get a appointment at local Gp .

I Called 111. Given an appointment for my adult disabled relative with severe learning disabilities to attend minor injuries at Newark.

It was busy when we arrived.

I was given an appointment by 111 for 2pm.We left at 5 15 pm.

I explained that we couldn't sit in main waiting room ,we were kindly allowed too sit in a side room as patient gets agitated and upset around too many people.I explained his difficulties and I'm sure they are visually apparent.He was very uncomfortable .

However not updated and left in their for a further 3hours after initial check ..

It was very stressful for the patient and myself and I really think that in our circumstances it was a 3 minute doc consult ,he needed antibiotics for an infection that he could have been priotised earlier.

The doctor was totally shattered , really felt sorry for him.

Special needs are just that.Please take on board comments.