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Long waiting times for results

Story from nhs.uk

"Long waiting times for results"

About: Salford Royal / Neurology

I was first referred to Neurology by my GP in December 2017. I finally received my appointment for May 2018, where an MRI scan was ordered for beginning of June. 11 weeks on and I still haven't heard anything - whenever I chase it up I get batted back and forth from GP to consult. I'm presuming there isn't anything on it otherwise they'd have been in touch but it's a long time to be left in limbo not knowing what's going on when you feel so poorly.

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Responses

Response from Salford Royal 5 years ago
Salford Royal

Submitted on 20/08/2018 at 15:48
Published on nhs.uk at 16:06

Dear Anonymous

Thank you for taking the time to post your comments. We are so sorry to hear about your experience with trying to get your MRI scan appointment. We are disappointed as your experience does not reflect our Trust values, where we pride ourselves on our professionalism and communication skills.

To allow us to investigate this further, can I ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 206 2003 or email them directly on pals@srft.nhs.uk with further details of the number you have been trying to call, so we can give you some answers.

Kind regards

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