This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

TELEPHONE TRIAGE

Story from nhs.uk

"TELEPHONE TRIAGE"

About: The Grey Road Surgery

Have just joined this Surgery being transferred here when my former Surgery closed

Went to the Surgery this morning to see a Doctor for treatment.

Told by receptionist that you can’t see a doctor until you receive a call back?

Advised receptionist that I wasn’t allowed personal calls in work and as I was in the surgery why couldn’t I see a Doctor face to face today?

Told again that I would have to talk to a Doctor on the phone before face to face consultation????

Told to wait and she would have to doctor talk to me on the surgery phone

Told to sit down and wait.

Waited for 40 minutes, eventually told the receptionist that I Couldn’t wait any longer as I had to return to work.

I Certainly wouldn’t recommend this Surgery to anyone.

And will be making a Complaint.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Grey Road Surgery 5 years ago
The Grey Road Surgery

Submitted on 13/08/2018 at 16:55
Published on nhs.uk at 17:06

Good Afternoon. We have previously commented about our appointment system but I am more than happy to explain to you again. In the past it was highlighted to the practice that we had a huge demand on our appointments and there was roughly a 3-4 week wait to see a GP. We decided that we needed to tackle this problem and changed our system to telephone consulting.

Our appointment system for the past 18 months has been telephone based, you can call anytime between 8am – 3pm and request a call back from the GP. The GP will aim to call you back within an hour or at a time that suits you best if you are in work etc.

The GP will triage the call and if you need to be seen you will be offered an appointment the very same day. If it telephone advice that is needed only, the GP can do this and send a prescription to your nominated pharmacy if that is what is needed. Therefore, we no longer pre-book appointments for our GP’s, everything is dealt with on the day with no delay to see your doctor.

I hope this explains how it works at the practice but if you wish to discuss further please do not hesitate to contact me.

Kind Regards

Vikki

Assistant Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k