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"A&e and then to wards"

About: Basildon University Hospital / Accident and emergency

on a very hot day at end of July, my husband went to A&E with shoulder and upper chest pain, he was booked in by reception and details taken by nurse.

He then had ecg in triage plus blood testsand off to see doctor, then on to X-ray he was diagnosed with angina and admitted to assessment ward. The angina turned out to be a heart attack, eventually ending in the Cardiotherasic Ward awaiting an angiography with stents.

Throughout this journey through the hospital he was treated with kindness and professionalism.

The meals were good.

The communications were good too.

He even had free telephone calls from a phone by his bed.

He is recovering well all thanks to the nurses, doctors, and all the other staff.

Thanks to them all he is now looking forward to getting back to normal.

Well done NHS

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Responses

Response from Basildon University Hospital 5 years ago
Basildon University Hospital
Submitted on 14/09/2018 at 14:46
Published on nhs.uk at 15:05


Firstly may we apologise that our response to your comments did not appear on this site earlier.

We have been advised that this was due to a technical problem.

We are always pleased when relatives take the time to write with their appreciation of the care and treatment their loved ones have received at Basildon Hospital, and were delighted that you were pleased with the care given to your husband during his stay. Our staff do a difficult job with skill and professionalism and feedback such as yours is always very much appreciated by all.

Your comments have been forwarded to the senior teams to ensure staff are made of your kind words.

May we take this opportunity to thank you and send you and your husband our very best wishes.

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