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Disgusting hospital

Story from nhs.uk

"Disgusting hospital"

About: Spire Roding Hospital

My mum came to this hospital in February 2018 and the staff are disgusting. Literally made me cry a number of times. Had no idea what they were doing or how to treat my mum which they openly admitted. Truly believe they played a part in my mum deteriorating so quickly before she passed away the following month. Didn’t want to have conversations about treatment and took offence when suggestions were made. Especially the dietitian - disgusting. Nursing staff actually accused me of upsetting my mum one day when it was them - didn’t even ask what had happened. Made a complaint that went nowhere they just fob you off.

On top of that I myself had an operation here 2016 and was sent home in pain for 2 weeks. Called numerous times and was told to come in. Was checked over by staff every time but it took them 2 weeks to realise a stitch had been left inside of me.

Would seriously advise anyone needing treatment to go elsewhere.

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Responses

Response from Spire Roding Hospital 5 years ago
Spire Roding Hospital

Submitted on 21/09/2018 at 14:16
Published on nhs.uk at 15:06

I am very sorry to hear that you feel you have not received the high standard of service we always aim to deliver at Spire London East Hospital. I understand from your feedback that you have already raised a formal complaint and this has already been closed .

At the Spire London East Hospital we follow a comprehensive complaints and concerns management process to ensure broad investigations and this helps us to identify a root cause which in return provides us an opportunity to learn as an organisation.

Once more I would like to genuinely apologise, that on this occasion we were not able to meet your expectations which gave you a reason to leave this feedback.

If you do feel that you would like to speak further regarding the points you have raised please do not hesitate to contact me on Sarah.harrington@spirehealthcare.com

Kind Regards

Sarah Harrington

Business Services Manager

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