"Very unhappy patient."

I was contacted on Monday the 6th August and told by a nurse that I was booked in for a sigmoidoscopy on Friday the 10th August. I visited the next day to have a chat with the nurse and to collect my moviprep and instructions, he also advised me that if anything should change that I would be contacted. I followed the instructions as they were given to me even forgoing my birthday celebrations (9th August) in order to be ready for the following day. I took the moviprep as instructed and my birthday evening was spent on the toilet, the same when I took the next batch the following morning.

When it came time for my appointment, I arrived in plenty of time for the receptionist to spend an unusually long time to find me on their systems. When I had been found I was told to wait in a waiting area. The corridor directly outside had decorators there so it was fairly noisy, which didn't help my nervousness for the procedure.

I was eventually called through by a female nurse, whose name I forgot. She explained that she had been looking all over for me, yet reception advised me to wait where they placed me. She found a room for me and explained that the consultant list for my procedure had been cancelled two days ago. No one had called me and I spent the previous night on the toilet for nothing. I was asked if my situation was urgent, I wasn't sure if it was because my GP booked me in to find out the cause of my abdominal issues. She proceeded to book me into another day more than 5 weeks later due to my university schedule.

So I have to go through this whole situation again. I left feeling angry, devastated with a whole night and day wasted for nothing. Not once was I contacted to be told that my appointment had been cancelled and all I was told was that the consultant cancelled his entire list for that day.