"My husband's recent stay at Borders General Hospital"
About: Borders General Hospital / Acute Assessment Unit Borders General Hospital Acute Assessment Unit Melrose TD6 9BS
Posted by DairyJane (as ),
My husband was admitted to BGH suffering from cellulitis, and was an in-patient for about 48 hours. I cannot emphasise enough how kind, caring and professional the staff were during this time.
However, he has had to continue treatment on a daily basis for another week, and this is the point at which I feel some concern has to be expressed. The first of these follow-up visits (for antibiotic injections) was not a good experience. We arrived at 10.30, as requested. A full hour later, we saw a nurse, and two and a half hours after that, we saw a doctor, after which treatment took approximately five minutes. Four hours ten minutes for a five-minute treatment.
What I felt was very clear was that the clinic was extremely understaffed - one doctor instead of three, and only one nurse, with help from another 'shared' floating nurse, to deal with eight fairly complex cases in the first instance. My sense was one of sympathy for those members of staff. I believe that people should not have to work under those conditions, knowing that they are under constant pressure, and that patients are not in receipt of any communication, explanation or updates. I believe that this clearly caused some embarrassment to the members of staff on the ward.
I feel that staff are trying to work in impossibly difficult conditions, and that this unfortunate experience has reflected a real weakness, a 'blip' in an otherwise positive experience.