This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

The care was excellent

Posted By Nb91x

"The care was excellent"

About: Golden Jubilee National Hospital / General Surgery University Hospital Hairmyres / General Surgery (Ward 5)

(as the patient),

I was admitted to the Golden Jubilee in August for keyhole surgery to remove my gallbladder. I was extremely nervous as I had never had any sort of surgery, and was also travelling from Lanarkshire with my pre-op carried out at Hairmyres hospital. From my early morning admittance until I left later that night, I was treated extremely well by all staff. From the nursing assistant right up to my consultant Mr Forshaw, everyone made me feel at ease and helped to calm my nerves. The procedure went well, and I was well looked after by a UWS nursing student Kirsty until I was discharged. The whole experience was very reassuring and the care was excellent by all.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 16/08/2018 at 07:58
Published on Care Opinion at 10:40

picture of Rick Edwards

Dear Nb91x,

Thank you for taking the time to share your experience through Care Opinion. I'm delighted to hear that your procedure went well and I hope you're making a good recovery.

I'll be sure to share your feedback with the Pre-assessment team at University Hospital Hairmyres.

Kind regards

Rick

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 5 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 16/08/2018 at 16:31
Published on Care Opinion at 16:32

Dear Nb91x

It is lovely to read your compliments that you kindly posted via Care opinion regarding your care at the Golden Jubilee Hospital and Hairmyres Hospital. Thank you for taking the time to post these. Our staff pride themselves in delivering the highest quality of care and be assured I will pass these onto Mr Forshaw and Student Nurse Kirsty. If you wish them to know who wrote these lovely comment, please provide me with your full name and date of birth on paula.mcphail@gjnh.scot.nhs.uk

I do hope you continue to recover well.

Regards

Paula

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k