This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Wonderful staff"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as the patient),

I feel that it can sometimes take a long time to be seen in the nhs, not through any of the staff faults, but simply the number of patients vs the number of staff. My journey has been a long painful one, but I wanted to take the time to praise not just the nursing and medical staff in Neurosurgery but also the secretaries who do so much behind the scenes but never get praised or thanked and we never get to meet. Mr Canty was a very caring and listening consultant and explained everything that was going on so well to me, the nurses on Ward 66 and 65 were so kind and considerate. But above all that was Mr Canty’s Secretary who bore the brunt of my impatience and questioning. She was so delightful and helpful and always got whatever I needed sorted out for me the best she could - she was on this journey with me the longest and I never even got to meet her or thank her - so thank you!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Antje Hannah, Personal Assistant/Team Support, Patient Experience and Public Involvement, NHSGGC 5 years ago
Antje Hannah
Personal Assistant/Team Support, Patient Experience and Public Involvement,
NHSGGC
Submitted on 14/08/2018 at 11:19
Published on Care Opinion at 13:27


Dear Apatient,

Thank you for taking the time to post your feedback on Care Opinion.

I am sorry that your patient journey has been a long and difficult one.

I am pleased to hear that you received kind and considered treatment. It is kind of you to praise everyone involved in your care; I will ensure that your comments are shared with all staff who were looking after you and provided advice and support.

I wish you the very best for your future,

Antje

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k