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Didn’t even return my call to multiple messaged

Story from nhs.uk

"Didn’t even return my call to multiple messaged"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Neurology

I received appalling care, no, respect and was dismissed at a visit to the doctor for cavernamas.

I left feed back in May 2018, this was replied to by the matron very politely.

As requested I got in touch with the matrons number, about 8 times and left my number for a call back.

I prefer to speak to the matron rather than pals, that’s my choice.

I’ve never received a call back, not once.

I seems this site looks like it’s being attentive but what happens after the “sorry you felt ....” reply.

Actually I didn’t feel I was treated badly - I WAS treated badly and in a manner not supporting the NHS values.

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Responses

Response from Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus 5 years ago
Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus

Submitted on 13/08/2018 at 15:18
Published on nhs.uk at 16:06

I’m very sorry to hear this.

Please be assured we listen to and value all feedback we receive (including comments shared via NHS Choices).

If you could please get in touch with myself via 0115 924 9924 ext 66623 so I can get your contact details, our Matron will contact you directly to discuss your concerns further.

Kind regards

Andrew Steggles

Patient Experience Officer, Nottingham University Hospitals

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