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"good surgery. would recommend drs are very good."

About: Riverbank Medical Centre

i like this practice drs are very good although the phone consultation system is not always good if you need a dr quickly. as can take up to 2 hours for them to call you back. which isnt good if you need help asap. when you eventually hear from a dr they are generally very good. if they think its urgent enough you get an appointment. if not they try to help over the phone. i did find this system a bit worrying when i had chronic pain with an ovarian cyst. i ended up phoning 111 instead or ended. up a@e dept. i didnt feel i had back up from my gp.

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Response from Riverbank Medical Centre 5 years ago
Riverbank Medical Centre
Submitted on 16/08/2018 at 12:44
Published on nhs.uk on 18/08/2018 at 03:41


Thank you for your comments about the ability of the GP's and the triage system and I am sorry to hear that you felt you weren't called back as quickly as you were expecting. If a patient makes the receptionist aware that they are in severe pain then we will alert the doctor to this and they will prioritise this call. We also prioritise all calls about children. Without more details I cannot comment upon your individual case but if you would like this looked into further then please let us know.

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