This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Thoughtful care"

About: Southmead Hospital

This review is not about myself but about the treatment a relative received.

My sister attended a pre-med appointment and then was a day patient to have a small operation to remove a growth on her face.

She is 73 years old and has moderate Learning Difficulties, which means she was unable to answer questions, understand why she was there, why she needed the operation and who different people were.

I was concerned that she would be terrified due to her lack of understanding.

I cannot praise enough the wonderful staff, who although could not have fully understood her abilities - spoke to her and treated her with such care and patience.

Also the hospital staff who provided help and advice to assist me in making decisions on her behalf.

Thank you all so very very much

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Southmead Hospital 5 years ago
Southmead Hospital
Submitted on 13/08/2018 at 06:52
Published on nhs.uk at 09:05


Dear Ann,

Thank you for your lovely feedback regarding the care and treatment received by your sister, when she attended her pre-med appointment and then for her operation.

Please be assured your kind comments have been shared with the teams concerned.

I hope that your sister has now recovered from her operation.

With all best wishes, Sue Needs, Deputy Advice & Complaints Team Manager.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k