This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Does this service actually offer treatment?"

Been at the clinic for 3 years now, got the diagnosis, done all the talking and yet I remain in the same position medically.

All I've been given are countless phone calls and meetings that seem to be exactly the same to the last, I've spent hundreds of pounds coming up and down from university to have the same conversations about how I just have to wait, even though I've stressed how damaging it has become to my mental health to be left alone

I really do feel left alone without any support, the staff are friendly enough but I'm not part of this service to make friends, I just want the medical support I need. I don't feel listened to or respected, I have just been jumping through hurdles having to prove myself to the clinic for years and at first I understood, but I've done my waiting, now I am tired and worn out from not receiving any help.

Honestly, it has been entirely useless at this point, I've just been turning up over and over again trying to keep sane and strong but the clinic knocks me down at every point. Recently I was offered a bridging prescription but the gender clinic refused to offer any advice for my GP, absolutely crushing my spirit that maybe, after years, things were finally going to change.

The clinic is supposed to support people, not stand in the way of transitioning. I've been diagnosed, I've waited years, why am I still in the same situation as when I begun. a year ago I was told I would start hormones in 6 months, currently I am being told they can not tell me a date but 'it wont be another year'. This just is not good enough, I want to get on with my life and stop thinking about when it is going to happen. I am having to go to private care now as it has just become far too painful and I cannot risk my mental health and sanity anymore, the waiting has really took my mind to dark places in the recent months and I am not risking myself for these rules which are counter productive to the individual and patient, at this point the gender clinic doesn't even need to give me the treatment, they just needed to give hormone advice and I could get on with it without having to strain the clinics resources, all I needed was advice but it cannot even give me that.

Please, just offer the healthcare

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Newsam Centre 5 years ago
Newsam Centre
Submitted on 10/08/2018 at 16:25
Published on nhs.uk at 18:06


Thank you for sharing your comments with us. We aim to provide outstanding services, so your feedback is very important to us as it will help us to learn and improve. We’re going to follow this up with the team involved and we’ll be back in touch on this forum within 10 working days.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Linda Rose, Head of Nursing and Patient Experience, Nursing Professions and Quality, Leeds and York Partnership NHS Trust 5 years ago
Linda Rose
Head of Nursing and Patient Experience, Nursing Professions and Quality,
Leeds and York Partnership NHS Trust
Submitted on 14/08/2018 at 11:26
Published on Care Opinion at 13:30


picture of Linda Rose

Many Thanks for your feedback.

I have spoken to the Clinical Team Manager of this service as the experience you describe doesn't sound like it meets the standards expected. Everyone has a right to feel listened to and respected. I'm sorry that you don't feel that this has happened in your case.

I do understand that you feel disappointed with the service you have received but please get back in touch with the team so that they can discuss the issues you raise and if required, support you to formalise those concerns.

However, I am confident that we can help you and that we have the right professional experience in the team to support you with the advice you are requesting.

The Clinical Team Manager is trying to contact you directly to try to resolve the issues.

Would you also mind making contact with the Gender Identity Team. They are available by emailing gid.lypft@nhs.net or please call 0113 8556346.

With kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k