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Care Opinion

Telephone Appointment 10th August 2018

Story from nhs.uk

"Telephone Appointment 10th August 2018"

About: Taunton and Somerset NHS Foundation Trust

I feel very upset that a particular member of staff had me booked in for a telephone appointment today. She said an appointment letter was sent. I have not received a letter. I would never ever miss an appointment and hate to think I will be labelled as a DNA. My mental health is not good enough to deal with she didn't believe me I am sure. She will ring me in two weeks. Having had bariatric surgery and then falling from the bed necessitating emergency surgery I am very vunerable i.e I can't cope when things go wrong especially as it is not my fault.

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Responses

Response from Karen Holden, Associate Director of Patient Centred Care, Patient Experience, Musgrove Park Hospital 5 years ago
We are preparing to make a change
Karen Holden
Associate Director of Patient Centred Care, Patient Experience,
Musgrove Park Hospital

Submitted on 13/08/2018 at 12:07
Published on Care Opinion at 12:14

picture of Karen Holden

I am really sorry to read your story this morning. I would like to help resolve this if I can, but will need to understand a little more about you and the service that was in contact with you.

Are you able to send me a little more detail to my email address and I will see what I can do to help?

Kind regards

Karen

Karen.Holden@tst.nhs.uk

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