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Care Opinion

Very efficient

Story from nhs.uk

"Very efficient"

About: Bridgwater Community Hospital

I attended outpatients for an ENT appointment after 2 years from another hospital in the area being seen numerous times, not listened to, and with long delays in between appointments. I was seen at this appointment before I could even sit down, had a hearing test and was back to the doctor all within half an hour. MRI scan was booked within 2 weeks.....thank you for such a good experience.

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Responses

Response from Lucy Nicholls, Inclusion Manager, Somerset Partnership NHS Foundation Trust 5 years ago
Lucy Nicholls
Inclusion Manager,
Somerset Partnership NHS Foundation Trust

All things around equality, inclusion, diversity and access for patients and staff.

Submitted on 10/08/2018 at 18:02
Published on Care Opinion on 13/08/2018 at 10:26

picture of Lucy Nicholls

Hello -

Thank you for leaving this lovely feedback. I'm so glad that you were seen quickly and are pleased with your experience.

I'm sorry that we didn't even give you a chance for a sit down...!

I hope that your MRI scan goes well. Thank you very much for taking the time to leave your feedback, which we really appreciate.

Kind regards,

LUCY

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