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"I walk in eye clinic"

About: Queen's Hospital / Ophthalmology

I had phoned 111 who advised me to see a doctor. I was in terrible pain and could not open my eyes. I was staying on a camp site with my mum. No doctors would see me, only on a temporary form which I could not fill in because I could not see. They then would not see me for 4 day's after that. 111 informed me of Queens. I did have to wait. I got there at 2.30. I was seen within 30 mins by a nurse. I was offered pain relief and told they were very busy. I was also offered that if the pain got any worse I could speak to the sister. I was seen at 5pm by two doctors. I was prescribed antibiotics and pain killing drops. They also booked me into the clinic for a follow up appointment because the drops had to be administered every hour for 48 hours. I cannot thank them enough, and I did not mind that wait because they had informed me there would be one. The only problem was gaining the drops. No chemist had them so we had to ring several before we could get them. I have an appointment to return tomorrow. Thank You.

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Responses

Response from Queen's Hospital 5 years ago
Queen's Hospital
Submitted on 13/08/2018 at 17:16
Published on nhs.uk at 18:06


Thank you for taking the time to make me aware of your experience, I hope you are now feeling better. I am really pleased to hear that the team looked after you and I will ensure your feedback is passed onto them so that they are aware what a difference they are making. Once again, thank you for taking the time to make us aware of your experience.

Kind Regards

Claire McGregor

Divisional Nurse Surgery

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