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"Not the best"

About: Alma Road Surgery

Firstly I have to say that the receptionists are amazing there, they can't do enough to help! I also had an appointment with one doctor who was very kind and helpful however I recently found out that the advice she had given me was incorrect and will actually make my condition worse. My main complaint was about a particular doctor, I unfortunately missed my appointment due to it not being clear which waiting room I should be in, I understand that's my fault. However I was suffering from a really bad migraine to the point I was in tears and throwing up and the doctor was incredibly rude to me, I ended up having to leave and come back another day (which the fantastic receptionists sorted out) after an hour and a half wait. There's no way the doctor wasn't aware I was upset as the wall to the room she was in was so thin I could hear every word she and her patients were saying. (another reason I have moved surgeries)

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Responses

Response from Alma Road Surgery 4 years ago
Alma Road Surgery
Submitted on 10/10/2019 at 11:21
Published on nhs.uk on 11/10/2019 at 19:30


Thank you for the lovely comment regarding the receptionists.

I am unable to comment on the reason as to why you had to wait so long to be seen and I can only apologise for the distress and upset this situation may have caused you.

Practice Manager

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