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"Consultant rude to me"

About: Norfolk & Norwich University Hospital

(as a service user),

I arrived at the Hospital early as i always have trouble trying to find a car parking space,which i have come to expect. I arrived for my appointment early booked myself in,all the staff were nice to me and carried out the relevant procedures. The Consultant called me in i smiled and said hello.
The consultant asked why I was there. I replied that I had received a letter asking me to come.  The consultant asked me what medication I was on. Thinking I was being helpful I gave the consultant my list. The consultant said that they didn't want it and that it didn't interest them.  I then proceeded to hand the consultant a form in an envelope that my Doctor had asked to have signed by the consultant. The consultant looked at it and said that it was a waist of time and that my Doctor could have done this. I replied that I just did what I was told. To that remark the consultant replied lets not make wavesI was then asked various questions concerning my illness and told with the problems I am having should see a different Consultant. I cannot believe how I was spoken to.  I have had this disability since I was a child and I am now in my fifties. I have lost all faith and feel helpless. I never go to the Hospital unless I really have too, I feel this nasty experience has confirmed everything. 

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Responses

Response from PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 5 years ago
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 23/08/2018 at 09:25
Published on Care Opinion at 09:30


Dear Patient

I write further to the feedback you have given about your recent attendance at the hospital. I am sorry to read that you had a negative experience during your clinic appointment and you are unhappy with the comments made by the clinician. I will share this with senior staff members in the hospital, but if you would like to discuss this further, please contact me at pals@nnuh.nhs.uk.

Thank you for bringing this to my attention.

With kind regards

PALS Manager

Update posted by lady laura (a service user)

Thank you for taking the time to respond to my story and taking me seriously. I have recently received a letter from the NHS and will be referred to another department.

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