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"Friendly and efficient service at Urgent Care..."

About: Chase Farm Hospital / Accident and emergency

I would like to say “Thank You” to the staff at Urgent Care that treated me this morning. I went in at 9 am this morning. The receptionist was lovely and friendly, took my details and told me to take a seat. There were 2 people ahead of me and I was called within about 15 mins. Saw the nurse who was also lovely. I needed an x-ray so she phoned through to the radiographer and he met me in the x-ray dept. down the corridor. Had x-ray immediately and then straight back to nurse. I was out within the hour. I found it to be a very quick, efficient and helpful service.

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Responses

Response from Chase Farm Hospital 5 years ago
Chase Farm Hospital
Submitted on 13/08/2018 at 17:57
Published on nhs.uk at 18:06


Dear Fiona

Thank you for taking time to leave a review, I hope you are recovered from the reason for your attendance.

I work closely with the Matron and Clinical Lead who are both wonderful; they manage a really caring team and I know they will share your kind words with staff, including x-ray.

With Best Wishes

Richard

Richard Chester - deputy director of patient experience

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