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Excellent service from hospital & paramedics

Posted By Extaticuser

"Excellent service from hospital & paramedics"

About: Solihull Hospital / Cardiology West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance

(as a service user),

I and my husband are so grateful to the paramedic staff and those in the AMU and CCU departments. Last Saturday morning my husband collapsed and stopped breathing for a few seconds. Although he is 69 years old, he is very fit and healthy, the shock of the event was immense.

The paramedics arrived within 5 minutes and dealt with the situation in an exemplary way, my husband was admitted to the AMU the staff and doctors were very attentive and caring. We would like to thank them and in particular the doctor, Ashock. My husband was left under observation for a while and had 2 further incidents when he blacked out and his heart stopped again. This was traumatic for myself as the onlooker, but they were so kind and understanding. The doctor concluded that my husband needed a temporary/permanent pacemaker fitted.

My husband was moved to the CCU to undertake the procedure. The on call weekend consultant, Dr Panting was excellent in fitting the temporary pacemaker, again all the staff from the voluntary ones, nurses particularly, Debbie, Emma, Laura, Jun and Cymba as well as the technicians gave a fantastic service.  Our sincere thanks goes to them all as well as the ones not mentioned. My husband returned home on Monday evening. We both feel so lucky that such wonderful, skilled people are employed by the NHS.

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Responses

Response from Solihull Hospital 5 years ago
Solihull Hospital

Submitted on 16/08/2018 at 16:25
Published on nhs.uk on 18/08/2018 at 03:41

Responded: 16.08.17

Dear Extaticuser

Thank you very much for your comments regarding your recent patient experience at AMU and CCU Solihull Hospital

Our AMU department and our CCU staff do work very hard in often difficult circumstances. It is understandable that you were worried but I am so pleased to learn that you found all of the staff were lovely and understanding, as well as giving your husband fantastic care.

I will ensure that your comments are forwarded to the appropriate senior staff who will be thrilled to communicate your feedback to their teams.

Once again thank you for taking the time to post your comments and I wish your husband well for his continued recovery.

Kind Regards

M Campbell

Patient Services

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service 5 years ago
West Midlands Ambulance Service

Submitted on 13/12/2018 at 11:53
Published on Care Opinion at 14:35

Dear Extaticuser

Many thanks for your feedback.

Where possible we try to share feedback with our staff. If you would like me to share your feedback with the attending ambulance crew, I would be grateful if you would consider contacting the Patient Experience Team at email pals@wmas.nhs.uk or telephone number 01384 246366

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