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Wonderful service at A&E fracture clinic

Story from nhs.uk

"Wonderful service at A&E fracture clinic"

About: Homerton University Hospital / Accident and emergency

Injured my elbow and arrived in A& E at 7.45 on a Sunday morning.

Reception was responsive, orderly and very clean.

Quickly had an initial assessment then asked to wait to be seen by a senior fracture nurse.

Not too long before assessed by her and ordered towards X ray department.

Minimal further wait before fracture nurse made and shared diagnosis. Offered tetanus injection to protect from any infection in knee, given arm sling and paracetamol

Discharged a mere 2 hours later. Brilliant, professional service and a credit to the NHS. Thank you!

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Responses

Response from Homerton University Hospital 5 years ago
Homerton University Hospital

Submitted on 13/08/2018 at 18:31
Published on nhs.uk at 19:06

Dear Mr Griffiths,

We are really pleased to hear you had a good experience. Thank you for taking the time to tell us about your observations which we have passed onto all the teams involved. It is good for morale to hear about when we get things right for patients. If you have any further feedback, comment or query please feel free to contact our Patient Advice and Liaison Service (PALS) on tel. 020 8510 7315, or text 07584445400, or email huh-tr.PALS.Service@nhs.net they will be happy to make sure you are put in touch with the right person.

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