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"Excellent care and rehabilitation at Kelling"

After a not brilliant 5 days at the N and N it was a welcome relief for my husband to come to Kelling and as we are both retired senior clinicians and NHS managers we know what good care is and just as important poor or indifferent care

The staff were all pleasant and friendly and I had no problems speaking to the consultant and other medical staff about my husbands medical issues in some details

The therapy staff were all extremely helpful calling me at home when necessary and worked hard to get my husband back on his feet again,they liased with me as I am the sole carer at home so they knew what my husband needed to be able to do for me to have him home

The hospital is in a beautiful setting plenty of free parking and easy access I would definitely recommend this lovely hospital it’s a shame we got rid of many others in the past,a false economy in our view

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Story from nhs.uk

Responses

Response from Kelling Hospital

Thank you for taking your time to post your comment. We are so pleased when we receive feedback like yours about the care we deliver. It is also very reassuring to hear that you felt the staff had taken time to prepare you for your husbands return home and also communicated effectively with yourself. We will ensure we share this comment with our team at Kelling Hospital and also the wider Trust so that they are able to recognise and celebrate the excellent care that they are providing.

Kind regards

The Patient Experience Team, Norfolk Community Health and Care NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful