This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

No one answers the phone

Story from nhs.uk

"No one answers the phone"

About: Queen Elizabeth Hospital (London)

I am trying to find out how my mum is after an emergency. I tried to call the a an e department and was kept on hold for 16 mins. Some did pick up from A and E and then hung up on me.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Elizabeth Hospital 5 years ago
Queen Elizabeth Hospital

Submitted on 08/08/2018 at 14:38
Published on nhs.uk at 15:07

Dear Dave

I am sorry to read your comments about your recent call to the A&E department . All of our staff are trained to carry out their duties with due care and professionalism. I do apologise that this has not been your experience on this occasion.

In order that we can help you further, please contact Patient Advice & Liaison Service (PALS) team at the Queen Elizabeth Hospital on 020 8836 4592.

Kind regards

Patient Experience Team

Lewisham and Greenwich NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k