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"A&E drop in centre"

About: Lincoln County Hospital

My wife and I attended A&E as a result of dialling 111 to receive advice on the terrible stomach cramps my wife was suffering.

We were asked if an ambulance was required due to the severity of her symptoms. We declined knowing the strain the service is under.

After arrival and having spoken to a member of staff we then proceeded to wait following the initial consultation with the triage nurse for 9 hrs to see a consultant. Ludicrous.

A truly absurd amount of time made all the more uncomfortable by the company we were forced to wait alongside.

Drunks, homeless unfortunates, fighters and families appearing to be on a day out.

No security was present or any kind of authority to oversee the waiting room other than the migrating police officers bringing in their charges who did nothing.

A full room where space was of a premium had drunks asleep across 4 chairs intimidating the whole room.

A lone lady would not have stayed, of that I have no doubt.

I kept asking when we may be seen and kept receiving news that we were either next in the queue or that there were 2 left infront. This information inhibited my movements to fetch refreshments and we really did not want to eat crisps, chocolate or pop from the vending machine.

We all understand the pressures the nhs operate under but to relentlessly ask for additional funds is not the answer, a correct delegation of specific duties ought to be implemented and certainly thought given to a subcontractor security firm to help with the less deserving cases.

Branston ward is the only positive, a fabulous environment, totally clean and wonderfully staffed.

A&E is an embarrassment to Lincoln.

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Responses

Response from Karen Hansord, Senior Sister, Accident and Emergency, United Lincolnshire Hospitals NHS Trust 5 years ago
Karen Hansord
Senior Sister, Accident and Emergency,
United Lincolnshire Hospitals NHS Trust
Submitted on 09/08/2018 at 08:33
Published on Care Opinion at 11:01


I am sorry to read of your disappointment following a recent visit to A&E. The department has been under significant pressure recently and, unfortunately, waiting times on some days have been longer than we would wish. I would like to reassure you that the team work hard to keep waits to a minimum but as always the sickest patients have to take priority for assessment and treatment.

I would like to reassure you that the Waiting Room is fully monitored by CCTV to a central area monitored by the Trust Security team. We have an urgent assistance number to alert bleep holders to the need for urgent assistance in the department. The police will also provide urgent assistance if necessary. The A&E department is not selective as to who it sees and treats and, as such, there will be less fortunate patients awaiting care within our service, we are proud to be available to meet the needs of anyone presenting to our service.

The reception team will assist in providing an approximate wait for patients to be seen, unfortunately what we cannot predict is emergency or resuscitation patients requiring immediate assistance causing further delays for those more stable patients.

I apologise for the delay in your wife’s care and would be happy to investigate this further if your wife is happy to share her details with the PALS team on PALS@ulh.nhs.uk.

Karen Hansord – A&E Sister

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