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"My son had their tonsillis and adenoids removed"

About: Royal Blackburn Hospital

My son has been looked after by various professionals at Blackburn Royal since being born at 27 weeks and being in the nicu unit.

Most recently he has had his tonsillis and adenoids removed.

I can truly say pre and post op his care has been exceptional before his operation he was shown around the children's ward told about the operation and met the play therapist.

On the day the doctor's aneatist and nurses introduced themselves and asked his thoughts and if he had any questions when he became anxious he was promptly taken to theatre and when he returned he had received a gift from the play therapist and was promptly given medication and asked what he would like to eat as an insetive to eat and a really kind nurse gave daddy a sausage butty .

This care continued through the night with a nurse giving us extra blankets to keep warm me and daddy not our son who was already cosy.

The next morning again he received medication and food promptly so he was always comfortable and when he became anxious he was given a through check up before being discharged.

So my point is !

What could of been a very difficult situation was flawless due to the staff who initially listened and kept our child at the forefront of their care so thank you so very much NHS and Blackburn Royal x

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital
Submitted on 08/08/2018 at 14:02
Published on nhs.uk at 15:06


Thank you for taking the time to tell us about your recent visit to the Children's Ward at Royal Blackburn Teaching Hospital with your son.

It is lovely to receive such positive feedback regarding the care and service your son received during his stay for removal of his tonsils and adenoids and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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