My neighbour has a broken shoulder (in 3 places) and visited the surgery on Monday (after a hospital visit) to obtain an emergency repeat prescription for painkillers only to be told by the receptionist that she could not have any!
She could either book an appointment with a doctor for 2 weeks time OR wait till Wednesday to get a phone call from a doctor - what did she want to do?
Of course she wanted painkillers as she needed then with 3 breaks in her arm!
No the receptionist again was not helpful or sympathetic and refused to ask a doctor for painkillers on this occasion.
My neighbour has to use these painkillers as and when needed taking 2 tablets 4 times a day if necessary and only had 4 tablets left.
She explained that he was in pain and could not wait to Wednesday and had used more than anticipated over the weekend.
no sympathy but rudeness.
My neighbour insisted that she take her phone number to pass onto the doctor as this was an emergency situation as her painkillers were needed.
We walked away flabberghasted at how much power the receptionist had to refuse a patient with a broken shoulder painkillers!
I drove her home and immediately the nurse phoned and she was very apologetic and issued the prescription immediately which we picked up staright away.
This is not the first occasion the reception staff have been rude when refusing medication to patients when requested - they show no empathy and are not helpful.
How on earth could she have gone through another 2 days and nights with no adequate painkillers because the receptionist refused.
On this occasion we had to stand our ground to get attention - but what about all those patients who simply walk away and suffer in silence..
"Rude on reception"
About: The Shirley Health Partnership The Shirley Health Partnership Southampton SO15 3UA
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