This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Staff commissioning

Story from nhs.uk

"Staff commissioning"

About: Royal Bournemouth General Hospital / Accident and emergency

My 11-year-old daughter had a 6-hour plus wait last night (6th August) for treatment for deep laceration on her foot, 22 stitches.

Staff deeply over stretched and looked completely exhausted. We were humbled by their efforts to secure a good service despite being obviously clinically overwhelmed. My daughter received exceptional care at 4.00 am in the morning by staff who were beyond tired but still striving to help in the best way they knew how. Bournemouth Hospital Trust you have an ethical responsibility to your A/E team to honour their dedication and skill by increasing your nighttime commissioning of staff on nights like last night. They were obviously unable to provide the service they wanted to and as clinical practitioners that must be so demoralizing and de-valuing.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Engagement and Clinical Liaison, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust 5 years ago
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Submitted on 16/08/2018 at 08:32
Published on Care Opinion at 10:56

Dear J R

Thank you for taking the time to share your experience with us and I apologise for the delay in responding back to you.

Our Emergency Department waiting times are currently some of the best in the country so I was a little surprised when you mentioned a six hour wait for your daughter to be seen.

I have spoken with the department to enquire about staffing levels on the day in question and it would appear there was no dedicated paediatric nurse on duty but this was compounded by an extremely high number child admissions after 7pm that evening.

These two events would have undoubtedly put additional pressure on the remaining staff and led to the impression of being understaffed.

Thank you for highlighting, despite the long wait, the care you and your daughter received was exceptional and I hope the wound is now healing well.

Your comments will be passed on to the department Matron to share with the rest of her team.

Regards

Patient Engagement Team
Opinions
Next Response j
Previous Response k